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I am having password issues.

NOTE: For security, all passwords must now be at least eight characters long. If your old password was less than eight characters you will need to use the Forgot Password link at the login in order to reset your password to a longer one.

I forgot my password or just want to reset it. If you forgot your password you do not need to create a new account. You can reset it using one of the below steps. If you have changed email addresses and do not have access to the email address that you have on file with us please submit a request for help.

ON THE WEBSITE: Click on the account icon then click on "Log In" and lastly click on the "Forgot Password?" link under the login.

WITHIN THE APPS: Click on "LOG IN" then  click on the "Forgot Password?" link.

Otherwise, you can just click on this link. http://www.scoutlookweather.com/forgot

I'm not getting the password reset email. Check your spam and junk mail folders. The reset password email is sent to the email address on file with us. Make sure you are checking the most current email address that you used with us. The email can take up to five minutes to leave our server so please wait at least five minutes before contacting support about not getting the email. If you have changed email addresses and do not have access to the email address that you have on file with us please submit a request for help. 

The link in the email is not working. Make sure to use the MOST RECENT link to reset your password. The password_reset_token is single use link and gets invalidated each time a new password reset email is sent to you.

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